The policy outlines:
As a Data Subject you have the following rights:
For further information please visit the Information Commissioner's website.
See Science Ltd only collects and stores the following types of information.
On receipt of evidence of your identity, we can provide:
In some cases what will be provided may be limited if in sharing the data we would also be providing data on another individual. In these cases, we may have to ask for consent to contact the other individual for consent, edit out some of the data relating to the individual, or not share a portion of the data. If this is the case, we will communicate this with you as soon as possible and explain the reasoning behind this.
Information will be provided within one month of receipt. However, we may extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.
We will verify the identity of the person making the request, using 'reasonable means'. If the request is made electronically, we will provide the information in a commonly used secure electronic format.
When a complaint has been made we will create a secure file containing the details of the complaint. This would usually contain the identity of the complainant and any other individuals involved in the complaint.
We will only use the necessary personal information to process the complaint through our standard complaint procedure.
We will keep personal information contained in secure files in line with our data retention policy. This means that information relating to a complaint will be retained for 2 years. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
We do not send any of our marketing information to third parties, and the data is only shared internally if necessary and in compliance with data regulations.
You can make a complaint to us at email@example.com if you think our collection or use of information is inaccurate, unfair or misleading. We also welcome any suggestions for improving our procedures.
The Data and IT Controller at See Science Ltd and the person responsible for administering this policy is Cerian Angharad.
See Science Ltd
8 St Andrew's Crescent
Cardiff CF10 3DD